Richard Larson talks about how to improve TSA lines

Richard Larson comments on queue theory and how airport lines can be improved in these recent media clips:

“Dr. Queue Reveals All About the Science of Lines”
WBEZ Chicago – May 17, 2016

“The Strange Science of Why Airport Security Lines Spiral Out of Control”
The Science of Us – New York Magazine – May 18, 2016

“When It Comes to Fixing TSA Security Lines, Everyone’s Got an Idea”
NBC News – May 24, 2016